Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).
Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/
Our Marketing Department in Kowloon Bay is looking for a CRM Specialist
Your Responsibilities:
- Responsible for execution and continuous refinement of multi-channel Consumer Relations to maximise customer lifetime value.
- A strong focus on the loyalty and retention marketing strategies
- Driving CRM initiatives and overseeing execution of campaigns
- Develop the CRM communications including eDM/ SMS/ MMS setup and Segmentation to effectively engage with customer.
- Analyzing data to inform business development and campaigns, working with the support of an analytics manager.
- Maintaining and improving data management processes and accuracy
- Continuously develop and drive omnichannel Marketing positioning values across the region.
- Conduct regular reports and data analysis on membership campaign performance, ensuring data accuracy.
- Work closely with various business units to ensure the membership work effectively and ensure smooth execution of campaigns.
- Liaise as necessary with internal stakeholders and external service providers to meet all operational requirements.
- With colleagues across the business help develop the CRM/data strategy to enable streamlining of membership processes.
- Manage the provision of timely, responsive and professional administrative support for stakeholder engagement planning, activities and reporting.
- Ensure compliance with laws and regulations in all markets.
- Any other reasonable duties as directed by the Membership Operations Manager.
Your ideal profile:
- 2-3 years+ CRM experience
- Proven track record in Retail or FMCG
- Broad experience across multiple distribution channels
- Strong operational and commercial minded
- International working experience is beneficial
- High drive + result orientated
- Experience in female / beauty / apparel business is a bonus
- Ability to inspire via strong presentation & communication skills
We offer:
You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.