Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).
Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/
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The Retail Operation Assistant Manager is responsible for ensuring smooth and efficient retail operations across all store locations, support to cover store development, training, sales planning, customer service. This role focuses on operational excellence, sales performance support, and team coordination to drive business results.
Key Focus Areas:
- Retail Operations Management
· Oversee daily store operations to ensure consistency, compliance, and service quality.
· Monitor store KPIs and support teams in achieving operational targets.
- Sales Performance & Reporting
· Generate and analyze sales reports to identify trends and provide actionable insights.
· Support commercial planning through data-driven recommendations.
- System & Inventory Control
· Manage POS systems and ensure data accuracy.
· Coordinate and monitor cycle count activities to maintain inventory integrity.
- Project & Process Facilitation
· Support and execute regional retail projects aligned with business goals.
· Drive process improvements to enhance operational efficiency.
· Supervise and coach two Sales Admins, ensuring task clarity, performance tracking, and development.
· Collaborate cross-functionally to ensure smooth execution of retail initiatives.
- Staff Incentive & Planning
· Assist in Year-End Bonus (YEB) and incentive program planning and execution.
· Support performance tracking and motivation initiatives for store teams.
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GENERAL DUTIES and RESPONSIBILITIES
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1. Retail Operations Oversight:
l Supervise daily retail operations across stores to ensure consistency, compliance, and service excellence
l Monitor store KPIs and support teams in achieving operational goals.
2. Sales Performance Support:
l Generate and analyze sales reports to identify trends and provide actionable insights.
l Collaborate with relevant teams to support commercial planning and execution.
3. POS & System Management
l Maintain and troubleshoot POS systems to ensure accurate transaction and inventory data.
l Ensure system integrity and timely updates across retail platforms.
4. Inventory Control & Cycle Count
l Coordinate and monitor regular cycle count activities to maintain inventory accuracy.
l Work closely with store teams and logistics to resolve discrepancies.
5. Project & Process Facilitation
l Support and execute regional retail projects aligned with business goals.
l Drive process improvements to enhance operational efficiency.
6. Team Leadership:
l Supervise and coach two Sales Admins, ensuring clear task delegation, performance tracking, and development.
l Foster collaboration and accountability within the team.
7. Staff Incentive & Planning:
l Assist in planning and managing Year-End Bonus (YEB) and incentive programs.
l Support performance evaluation processes and motivation initiatives.
8. System & External Coordination:
l Collaborate with internal IT teams and external partners such as the Accenture team to manage system-related requests and ensure smooth retail system operations.
l Responsible for Channel Partnership’s operation, as contract, invoice…etc, to let all operations work smoothly.
REQUIREMENTS:
At least 3 years experience in retail operation, preferably in retail industry
A Bachelor Degree in Business
- Confident, mature, self-motivated, energetic, assertive, and passionate.
- Professional and proactive service attitude and ability to work under pressure while handling multiple tasks, and meet deadlines
- Must have unquestioned personal integrity and professional ethics.
- Entrepreneurship
- Lead by example
- Great collaboration
- Change mindset and change management capability
- Positive, proactive and progressive
- Strong internal & external communication skill
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You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.