Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).
Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/
Our IT Department in Tokyo, Japan is looking for a strong IT leader with expertise in E-Commerce & ERP system strategy to join us as:
HEAD OF IT JAPAN
The Head of IT Japan is part of the global IT organisation and supports the establishment and execution of the enterprise-wide IT strategy and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success.
He/she leads and manages the Japanese IT function and holds the ownership of all local IT services and maintenance of existing IT systems.
He/she works closely together with the global IT team located in Europe, the Japanese Business Units including Supply Chain to develop a clear understanding of business needs and ensures cost-effective delivery of IT.
GENERAL DUTIES AND RESPONSIBILITES
• Lead and manage the local IT team in Japan, comprising of 8 employees.
• Act as a strategic business partner, aligning IT strategies with business goals to drive success and enhance customer satisfaction in the Japanese market.
• Collaborate with product owners and IT stakeholders in Europe to develop and implement effective IT solutions.
• Bridge cultural and language gaps between the Japanese team and the global headquarters in Switzerland, fostering mutual understanding and collaboration.
• Understand and address the specific needs of the Japanese market, with a strong emphasis on Direct-to-Consumer (DTC) operations such as E-Commerce and owned retail.
• Contribute to the global IT leadership team, shaping the company’s worldwide IT strategy.
• Participate as a key member of the Japan Management Team, providing IT insights to guide decision-making.
• Balance global IT standardization with local customization, ensuring solutions are scalable while meeting regional requirements.
REQUIREMENTS
• E-Commerce Expertise:
o Demonstrated experience in managing IT operations that support E-Commerce platforms (e.g. Salesforce Commerce Cloud, Shopify)
o Familiarity with agile methodologies for delivering digital projects in an iterative, customer-focused manner.
• Digital Marketing Technologies:
o Experience with implementing and managing digital marketing tools and technologies, such as:
Customer Relationship Management (CRM) systems (e.g., Salesforce, HubSpot).
Marketing Automation Platforms (e.g., Adobe Marketing Cloud, Marketo).
Data Analytics Tools for monitoring campaign performance and customer behavior (e.g., Google Analytics, Tableau).
Content Management Systems (CMS) for managing websites and digital content (e.g., WordPress, Adobe Experience Manager).
o Collaboration with marketing teams to leverage technology for targeted campaigns, personalization, and customer engagement.
• ERP System Experience:
o Hands-on experience in ERP systems to support business functions such as finance, supply chain, and inventory management.
o Ability to evaluate business processes and re-engineer them together with the global ERP product owners
• Local IT Operations Management:
o Proven experience in overseeing IT infrastructure, including server management, network administration, and hardware/software support.
o Track record of maintaining and enhancing digital workplace environments, ensuring tools and systems support productivity and collaboration.
o Strong background in user support services, ensuring timely and efficient resolution of IT-related issues for employees.
- Language Proficiency:
- Fluency in English (business level) and Japanese (native or near-native level) to communicate effectively with international and local teams.
- Technical Proficiency:
- Familiarity with modern IT tools and practices, including cloud-based platforms, cybersecurity protocols, data analytics systems, and digital marketing technologies.
- Cross-Cultural Competence:
- Ability to work effectively in a multicultural environment, bridging differences in work styles, business practices, and decision-making approaches between Japan and Europe.
- Stakeholder Management:
Skilled at building strong relationships with internal stakeholders, external partners, and vendors to align IT objectives with broader business goals.
We offer:
You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.