Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).
Learn more about Triumph on:
www.triumph.com
www.facebook.com/Triumph/
www.instagram.com/Triumph/
www.linkedin.com/company/triumph-international/
Our IT Department in Tokyo is looking for an experienced E-Commerce product manager with expertise in Japan market to join us as:
JAPAN E-COMMERCE PRODUCT OWNER
PURPOSE OF THE JOB
As the E-Commerce Product Owner (DTC), you will drive the development and optimization of digital commerce platforms and services, ensuring seamless consumer experiences and alignment with business goals. You will act as the bridge between business stakeholders, development teams, and digital operations, owning the product backlog and guiding the team toward delivering high-impact features.
GENERAL DUTIES and RESPONSIBILITIES
- Define and Prioritize eCommerce Features
Collaborate with Digital commerce team, brand team, UIUX, and analytics teams to shape and prioritize the product backlog, including enhancements to site performance, checkout flow, personalization, and mobile responsiveness.
- Consumer-Centric Incident Management
Lead prioritization and resolution of platform-related incidents (e.g., payment failures, site outages, cart issues), ensuring minimal disruption to consumer experience and sales.
- Drive Digital Product Development
Oversee timely delivery of new features and integrations (e.g., MRM, SAP, payment gateways, loyalty programs), ensuring alignment with eCommerce strategy and budget.
- Stakeholder Engagement
Act as the voice of the consumer and business, regularly updating stakeholders on progress, collecting feedback, and aligning product direction with commercial goals.
- Cross-Functional Collaboration
Work closely with Global IT, digital commerce, marketing, customer service, and logistics teams to ensure smooth integration and operation of eCommerce solutions.
- Data Enablement for Analytics
Ensure accurate and timely data flow from eCommerce platforms to analytics tools for performance tracking, consumer insights, and campaign optimization.
- Measure Success
Define and monitor KPIs such as conversion rate, average order value, bounce rate, and consumer satisfaction to evaluate product performance.
- Risk & Compliance Management
Identify and mitigate risks related to data privacy, payment security, and platform stability in collaboration with global IT security and compliance teams.
- Continuous Optimization
Foster a culture of experimentation and continuous improvement through A/B testing, user feedback, and agile retrospectives.
- Resource Coordination
Manage internal and external resources (e.g., development partners like Accenture) to ensure efficient delivery and operational excellence.
- User Training & Support
Provide onboarding and support for internal users (e.g., content managers, customer service teams) to ensure effective use of new features and tools.
- Feedback Loop & Iteration
Gather and analyze user and consumer feedback to inform backlog refinement and future development cycles.
- Release Management
Plan and coordinate releases with Global IT team, ensuring readiness across business units and minimal disruption to live operations.
- Acceptance Testing & Go-Live Approval
Lead UAT and release sign-off in collaboration with business owners, ensuring new features meet quality and business expectations.
- Translate Business Goals into Digital Solutions
Convert strategic eCommerce objectives into actionable user stories and technical requirements, enabling solution architects to design scalable systems.
YOUR IDEAL PROFILE:
[Mandatory]
- 5+ years related experience as product manager for own-site E-Commerce platform focusing on Japan market, preferably in D2C, FMCG or Apparel industry.
- 5+ years relevant experience in translating, planning and implementing business requirements into executable e-commerce solutions and IT deliverables.
- Practical experience in AGILE software development.
- Well versed in the following key tools and systems:
- JIRA: Required for workflow management and communication between business and IT teams.
- Salesforce Commerce Cloud: Essential platform knowledge; coding experience isn't required.
- Experienced in working with global and local teams.
- Excellent communication and stakeholder management skills in Japanese (native/fluent level) and English (fluent level).
[Nice to have]
- Web site coding experience
- Working experience as IT PM, IT BA, IT SDM, IT BRM
- Working experience to lead/support SFSC, MC projects
We offer:
You will never walk alone
As a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.
Make a Difference, together
The future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.
Putting People at the center
At Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning Academy
We continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.
Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.